Tag: privacy

While I can’t comment on the entire suit, it’s clear to me that parts of the just-filed privacy lawsuit against Facebook represent a lack of understanding of how social networks like Facebook work as well as how best to protect children and adults on the Internet. I’m especially baffled by the allegation that Facebook violated the rights of an 11-year-old child because he disclosed that he had swine flu.

The suit, brought by five plaintiffs in Southern California, alleges that Facebook violates California privacy laws.

The child who said he had swine flu is identified as “Xavier O.” The complaint says he “has a Facebook account that was opened without the knowledge or consent of his parents.” He allegedly “uploaded personal information, videos and photographs, including swimming and/or partially clothed photographs of children ages 5 to 11.” It further says that he posted information that he had swine flu and asked people to “Please pray for me…God Bless.” The complaint says that “upon learning of the Facebook account and the posting of an uncertain medical condition,” the child’s parents “removed the medical condition postings from Facebook” and that “Xavier O. and his parents have been unable to learn where the minor’s medical information may have been stored, disseminated or sold by Facebook.”

(Disclosure: I’m co-director of ConnectSafely.org, a nonprofit organization that receives financial support from Facebook as well as other companies.)

I don’t know where to begin parsing young Xavier’s case. First, by simply having a Facebook account he was violating Facebook’s terms of service. And why did his parents only remove “the minor’s medical information?” They should have deleted his entire account.

Like all reputable social networking sites, Facebook complies with the Children’s Online Privacy Protection Act (COPPA) by not allowing children under 13 to have accounts (COPPA does make provisions for accounts for children under 13 but imposes certain conditions including parental consent). The only way for this young man to obtain a Facebook account would be to lie about his date of birth.

Facebook makes reasonable efforts to remove accounts of children where there is evidence they are under 13, but it’s not possible to catch every violator of these terms and its attempts to validate the ages of members are consistent with industry practices. While it could be argued that they should be using some type of age-verification technology, an exhaustive investigation of those technologies by the Harvard Berkman Center led Internet Safety Technology Task Force (of which I was a member) determined that such technologies, at the current time, are neither effective nor necessarily desirable.

Once on Facebook, anything a person posts can, by default, be seen only by his friends or people in his network. If Xavier’s profile was available to additional people, it was because he changed his default privacy settings. But, even if he hadn’t, there is always the possibility that a friend or anyone with access to his profile could copy any text or images posted and disseminate them. So of course it’s possible that such information could have been stored, or disseminated. In an e-mail interview, Facebook spokesman Barry Schnitt said, “There are no circumstances under which we would have sold that information.” He further points out that the plaintiffs in the suit “make many assertions about mining data and selling it, but never say who is buying.”

What I find very strange is the statement that the 11-year-old had posted “swimming and/or partially clothed photographs of children ages 5 to 11.” Could they be implying he was posting child pornography images? If so (and I doubt it), this kid could find himself in juvenile court.

Another strange allegation comes from a college student who joined Facebook in 2005 back when it was for college students only. Somehow she is shocked that Facebook is now open to anyone–a change that Facebook made with great fanfare in 2006. If she’s so unhappy about the change, why doesn’t she just close her account?

Santa Clara University Law Professor Eric Goldman told me that he considers the complaint to be “a jumbled mess.” “There is a style of complaint that lists every single possible gripe you have with a company,” he said. “This one listed all sorts of random gripes about Facebook including insignificant items like their acquisition of FriendFeed.” He added, “lawyers sometimes do that, hoping that if you throw those against the wall, the judge will find something that sticks.”

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Facebook’s privacy settings, in most cases, don’t permit you to expose your information to everyone on the Web. By default, the settings typically show your profile and other data only to “My Networks and Friends.” While that might include a lot of people, it doesn’t include the entire world.

These settings can be modified, but most of them can only be tightened. With a few exceptions, you don’t even have the option to make a lot of your information available to the public at large. One exception is media files such as photos and videos, which, by default, can be viewed by “everyone.” But you can use privacy settings to restrict who can see your photos all the way down to specific friends or even “only me.”

Video – How to configure settings

Mouse over to privacy settings

Start by hovering your mouse over the “Settings” tab near the upper-right corner and select Privacy Settings. There you’ll find options to control who can see your profile as well as other information about you, such as your “personal info,” status updates, photos, videos tagged of you, and who your friends are. You can control who can see your profile within Facebook and you can turn off access to public search engines such as Google. There are plenty of other settings, including ones to control who can write on your wall and who can comment on notes, photos, or other elements of your site.
Settings vary according to what you’re trying to control and, because of the confusing user interface, you might have to hunt around a bit. For example, to change the privacy settings on your own photo albums within the Privacy Settings area you would have to find the fine print under Photos Tagged of You that says “Edit Photo Albums Privacy Settings” or navigate from the Applications tray at the bottom left corner of your browser. That “privacy wizard” they’re working on can’t come a moment too soon.

Another relatively unknown feature is the ability to create multiple friends lists and assign different privileges to people on different lists. For example, if you want only certain people to know your cell phone number you can create a list like “good friends” and another called “colleagues” to make that information available only to people on those lists. You can create lists by clicking on the Friends tab on the blue navigation bar and then clicking on “Make a New List” in the left column.

Third party applications

Be especially careful when it comes to third-party applications. For example, I use an application from Eye-Fi that automatically syncs my photos to Facebook and Flickr through my Wi-Fi network. When I review cameras, I often take ugly and stupid test pictures and, if I’m not careful, those pictures can be automatically loaded to my Facebook page for everyone to see. But my most embarrassing moment was about a year ago, when I tried out the New York Times Quiz on a day I hadn’t read the paper, only to have my low score posted for all my Facebook friends to see, including my editor at The New York Times.

Regardless of how you configure your privacy settings, there is a reality of the social Web that can’t be configured away. Any digital information that is posted can be copied, captured, cached, forwarded, and reposted by anyone who has access to it. Even if some embarrassing photo or information is up for only a few minutes, there is the possibility that someone might copy it and send it around. And–as many people are painfully aware–friends can become ex-friends. So even if you’re reasonably careful about who you let on your page, you never know what they might do with the information you post.

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